Refund policy

All sales are final. All shipping costs are final. We will not accept any returns unless approved and notice has been sent to customer. J5 Toys is happy to provide a 30 day store credit return policy. Return claims will be reviewed and each claim is on a case by case basis. As stated in our shipping policy, shipping cost is not refundable. We will not accept returns for packaging flaws. Customer is responsible for shipping costs for returns unless stated otherwise by us. We can only accept returns on unopened items (still in the sealed, original retail packaging). We do not charge a re-stocking fee for any applied store credit. In the event of a credit card / cash refund, customer will be charged a 20% restocking fee for returned orders. For opened toys or games that have a manufacturer defect discovered at the time of delivery, we will not be able to except returns. Customer will need to contact the manufacturer. We reserve the right to refuse refunds for return requests submitted without photos at the time of the return request.

by using this site and completing your purchase, you agree and accept these terms